Italian-Speaking Support Specialist – Lisbon (On-Site)

Ignite; Lisboa; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Relocation assistance

Company-provided apartment

Flight reimbursement

Paid onboarding

Job summary

Ignite in Lisbon is seeking an Italian-speaking Customer Support Specialist to join our on-site team. You will assist Italian-speaking clients via phone, chat, and email, delivering helpful, timely solutions in a fast-paced, international environment.

Two compensation options are available: Local Resident Package (€1,262.33 gross/month) or Relocation Support Package (€1,059.00 gross/month plus company apartment and flight reimbursement).

Qualifications

• Italian language fluency (C1/C2) for customer care.
• English at least B2 for internal communication.
• Willingness to work a 24/7 rotating schedule.
• On-site in Lisbon; remote work is not available.
• EU/EEA citizenship or legal work rights for Portugal.

Responsibilities

• Handle incoming Italian client inquiries via phone, live chat, and email.
• Diagnose issues and provide tailored solutions with fast, first-contact resolution.
• Maintain accurate records of interactions and resolutions in CRM.
• Meet or exceed CSAT and First Contact Resolution targets.

Skills

Italian fluency

English B2+

24/7 shift

On-site work

Job description

Ignite in Lisbon is seeking an Italian-speaking Customer Support Specialist to join our on-site team. You will assist Italian-speaking clients via phone, chat, and email, delivering helpful, timely solutions in a fast-paced, international environment.

Two compensation options are available: Local Resident Package (€1,262.33 gross/month) or Relocation Support Package (€1,059.00 gross/month plus company apartment and flight reimbursement).