French-Speaking Customer Advisor — On-Site in Lisbon

Ignite; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Meal allowance

Language bonus

On-site Lisbon

Multicultural team

Job summary

Ignite in Lisbon’s Sete Rios is seeking a fluent French-speaking customer support agent to join our on-site team. You will handle multichannel inquiries, resolve product- and service-related issues, and ensure a high level of customer satisfaction for French-speaking clients.

You will work with CRM systems, collaborate with cross-functional teams, and participate in ongoing training to stay aligned with product updates and service policies.

Qualifications

• Fluent French (C1/C2) and Advanced English (C1) required.
• Experience in customer support or service-oriented roles.
• Eligible to work in Portugal (EU citizen, residence permit or valid visa).

Responsibilities

• Handle multichannel French-speaking customer inquiries via phone, email and live chat.
• Resolve questions on product specs, features, orders, shipping, and troubleshooting.
• Maintain accurate customer records in CRM and coordinate with cross-functional teams.
• Collaborate with supervisors and quality coaches to improve service delivery.
• Participate in regular training and stay aligned with product rollouts and policies.

Skills

French proficiency

English proficiency

Empathy

Problem solving

Technical aptitude

CRM / ticketing tools

Tools

CRM platforms

Ticketing systems

Job description

Ignite in Lisbon’s Sete Rios is seeking a fluent French-speaking customer support agent to join our on-site team. You will handle multichannel inquiries, resolve product- and service-related issues, and ensure a high level of customer satisfaction for French-speaking clients.

You will work with CRM systems, collaborate with cross-functional teams, and participate in ongoing training to stay aligned with product updates and service policies.