Spanish-Speaking Customer Advocate - Onsite Lisbon

Ignite; Sintra; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Meal allowance

Language bonus

On-site facilities

Multicultural team

Performance incentives

Job summary

Ignite is hiring an entry-level Spanish-speaking Customer Support specialist in Lisbon, on-site at Sete Rios. You will handle omnichannel inquiries for Spanish-speaking clients, providing empathetic and efficient support while using CRM and ticketing tools.

English proficiency supports internal training and team communication. You’ll join a diverse, collaborative team and participate in regular training to stay aligned with product rollouts and service guidelines.

Qualifications

• Spanish (C1/C2) written and spoken proficiency.
• Advanced English (C1) required for training, system navigation, and team communication.

Responsibilities

• Omnichannel support across phone, email, and live chat.
• Resolve product, order, shipping, and technical inquiries.
• Provide empathetic, customer-centric service with accurate solutions.

Skills

Spanish fluency

English fluency

Communication skills

Active listening

Problem-solving

Tools

CRM systems

Ticketing systems

Live chat tools

Job description

Ignite is hiring an entry-level Spanish-speaking Customer Support specialist in Lisbon, on-site at Sete Rios. You will handle omnichannel inquiries for Spanish-speaking clients, providing empathetic and efficient support while using CRM and ticketing tools.

English proficiency supports internal training and team communication. You’ll join a diverse, collaborative team and participate in regular training to stay aligned with product rollouts and service guidelines.