Italian-Speaking Customer Support Pro - Lisbon On-site

Ignite Travel; Sintra; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Advancement opportunities

Paid onboarding

Private health coverage after six moth

Travel benefits & relocation housing

Job summary

Ignite Travel is seeking an Italian-speaking Customer Support Advisor to join our Lisbon team. You will handle inbound inquiries from Italian clients via phone, chat, and email, delivering courteous, effective service in a fast-paced environment.

You will analyze issues, provide first-contact resolutions, and maintain accurate CRM records. The role requires professional English, shift flexibility, and on-site presence in Lisbon with EU work eligibility.

Qualifications

• Fluency in Italian (C1/C2) for client communications.
• Professional English (minimum B2+) for internal collaboration.
• Willingness to work a 24/7 rotational schedule.
• On-site in Lisbon; remote work not available.
• Eligibility to work in Portugal (EU/EEA citizenship or valid work authorization).

Responsibilities

• Handle inbound inquiries from Italian clients via phone, chat, and email.
• Analyze issues and provide first-contact resolutions with actionable solutions.
• Log all interactions accurately in CRM and internal systems.
• Meet or exceed CSAT and efficiency metrics.
• Participate in ongoing training to stay updated on products and policies.

Skills

Italian language proficiency

English proficiency

Shift flexibility

On-site availability

Job description

Ignite Travel is seeking an Italian-speaking Customer Support Advisor to join our Lisbon team. You will handle inbound inquiries from Italian clients via phone, chat, and email, delivering courteous, effective service in a fast-paced environment.

You will analyze issues, provide first-contact resolutions, and maintain accurate CRM records. The role requires professional English, shift flexibility, and on-site presence in Lisbon with EU work eligibility.