Italian-Speaking Customer Support Advisor - Onsite in Lisbon

Ignite; Sintra; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Advancement

Paid Onboarding

Work Environment

Health & Wellness

Lisbon Location

Job summary

Ignite in Lisbon seeks an Italian-speaking Customer Support Advisor to handle inbound requests via phone, chat, and email in a fast-paced, multinational environment.

The role requires fluent Italian (C1/C2) and English (B2+), with on-site work and a 24/7 rotational schedule. Immediate start and EU work authorization are expected; relocation/housing packages are available under the selected compensation option.

Qualifications

• Italian language: native fluency or advanced proficiency (C1/C2) in client-facing communications.
• English competency: at least B2 level for internal dialogue and training.
• Schedule flexibility: willing to work a 24/7 rotational schedule.
• On-site requirement: commute daily to Lisbon office; remote work not allowed.
• Work authorization: EU/EEA citizenship or valid work authorization for Portugal.

Responsibilities

• Manage incoming inquiries from Italian clients via phone, chat, and email with courtesy and professionalism.
• Analyze customer concerns, identify root problems, and propose first-contact solutions.
• Maintain precise records of client communications, ticket statuses, and resolutions in CRM/database tools.

Job description

Ignite in Lisbon seeks an Italian-speaking Customer Support Advisor to handle inbound requests via phone, chat, and email in a fast-paced, multinational environment.

The role requires fluent Italian (C1/C2) and English (B2+), with on-site work and a 24/7 rotational schedule. Immediate start and EU work authorization are expected; relocation/housing packages are available under the selected compensation option.