Spanish-speaking Customer Support Associate – Lisbon Onsite

Ignite; Sintra; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Meal allowance €7 per working day

Language bonus €100/month

Performance incentives up to €100 per月

On-site facilities in Sete Rios

Job summary

Ignite in Sete Rios, Lisbon, is seeking a Spanish-speaking customer support agent for an entry-level, on-site role. You will handle omnichannel inquiries, resolve product and order questions, and maintain customer records in our CRM.

You will join a multicultural team, receive a €1,050 base salary plus a €100 language bonus and a €100 performance incentive. A daily meal allowance of €7 is provided, with robust training and career development.

Qualifications

• Spanish (C1/C2) written and spoken for client communication.
• English (C1) for internal training and team communication.
• Strong interpersonal and service mindset for high-quality support.
• Full legal eligibility to work in Portugal.

Responsibilities

• Omnichannel support across phone, email, and live chat.
• Resolve questions on product specs, features, orders, shipping, and troubleshooting.
• Deliver customer-centric care with active listening and personalized solutions.
• Maintain and update customer profiles and logs in CRM/ticketing systems.
• Collaborate with supervisors and peers to handle complex cases and improve service.
• Participate in regular training and workshops to stay aligned with new products.

Skills

Interpersonal Abilities

Problem-Solving

Technical Agility

Work Authorization

Tools

CRM Systems

Ticketing Systems

Job description

Ignite in Sete Rios, Lisbon, is seeking a Spanish-speaking customer support agent for an entry-level, on-site role. You will handle omnichannel inquiries, resolve product and order questions, and maintain customer records in our CRM.

You will join a multicultural team, receive a €1,050 base salary plus a €100 language bonus and a €100 performance incentive. A daily meal allowance of €7 is provided, with robust training and career development.