Spanish-Speaking Support Specialist – Lisbon On-site

Ignite Travel; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Base salary €1,050/mo

Language bonus €100/mo

Meal allowance €7/day

Performance incentive up to €100/mo

On-site Sete Rios, Lisbon facilities

Job summary

Ignite Travel in Lisbon is seeking an entry-level Customer Support professional fluent in Spanish and advanced English. You will be the primary voice for Spanish-speaking clients, handling inquiries across phone, email, and live chat while ensuring high-quality service aligned with brand standards.

The role requires strong communication, empathy, and a tech-sured mindset, with on-site work at Sete Rios in Lisbon. Eligibility to work in Portugal is essential.

Qualifications

• Fluent Spanish (C1/C2) with advanced English (C1) for training and collaboration.
• Entry-level role requiring strong communication and customer focus.
• Legal eligibility to work in Portugal.

Responsibilities

• Provide multichannel support via phone, email, and live chat.
• Answer inquiries about products, orders, shipping, and troubleshooting.
• Document and update customer records in CRM/ticketing systems.
• Escalate complex cases to supervisors when needed.
• Collaborate with team to improve service quality.
• Participate in training on product releases and policies.

Skills

Spanish (C1/C2)

English (C1)

Customer service

CRM software

Tools

CRM databases

Ticketing systems

Chat platforms

Job description

Ignite Travel in Lisbon is seeking an entry-level Customer Support professional fluent in Spanish and advanced English. You will be the primary voice for Spanish-speaking clients, handling inquiries across phone, email, and live chat while ensuring high-quality service aligned with brand standards.

The role requires strong communication, empathy, and a tech-sured mindset, with on-site work at Sete Rios in Lisbon. Eligibility to work in Portugal is essential.