Bilingual Spanish Customer Support — Lisbon (On-site)

Ignite; Almada; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Base Salary: €1,050 per month

Language Bonus: €100 per month

Meal Allowance: €7 per working day

Performance Incentive Plan: Up to €100

Work Environment: On-site Sete Rios, <

Multicultural, collaborative team

Job summary

Ignite in Lisbon’s Sete Rios seeks Spanish-speaking, customer-focused professionals for an entry-level on-site role. You will be the voice of a global consumer electronics brand, assisting Spanish-speaking clients with empathy and technical guidance.

You will manage inquiries across phone, email and chat, document interactions in the CRM, and collaborate with colleagues to deliver consistent, high-quality service while staying updated on product releases and policies.

Qualifications

• Professional fluency in Spanish (C1/C2) for client communication.
• Advanced English (C1) required for internal training and collaboration.
• Full eligibility to work in Portugal.

Responsibilities

• Multichannel Support: act as the primary contact across phone, email, and live chat to manage inquiries.
• Inquiry Resolution: provide clear answers on product specs, features, orders, shipping, and troubleshooting.
• Service Excellence: deliver standout customer care with listening, empathy, and tailored solutions.
• CRM & Database Management: document and update customer profiles and interactions in systems.
• Cross-Functional Collaboration: work with team members and coaches to resolve complex cases.
• Continuous Improvement: attend trainings to stay updated on products and policies.

Skills

Spanish C1/C2

English C1

Job description

Ignite in Lisbon’s Sete Rios seeks Spanish-speaking, customer-focused professionals for an entry-level on-site role. You will be the voice of a global consumer electronics brand, assisting Spanish-speaking clients with empathy and technical guidance.

You will manage inquiries across phone, email and chat, document interactions in the CRM, and collaborate with colleagues to deliver consistent, high-quality service while staying updated on product releases and policies.