Spanish-Speaking Payment Support Specialist - Lisbon

Boeva Tech; Setúbal; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Attendance bonus

Job summary

Boeva Tech in Lisbon, Portugal, is seeking a fluent Spanish-speaking customer support specialist to resolve inquiries across phone, email, and chat, while guiding customers on payments and account management.

You will work in a 24/7 rotating shift, join a global payments team, and benefit from health insurance from day one plus a meal allowance. English is required for internal communication. This role offers international exposure and opportunities to grow within a fast-growing industry.

Qualifications

• Fluent Spanish speaker with strong communication.
• English proficiency for internal communication.
• Problem-solving mindset with a customer-centric approach.
• Ability to work on rotational shifts including nights and weekends.
• Tech-savvy with basic troubleshooting skills.

Responsibilities

• Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide expert guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance the customer experience and service efficiency.

Skills

Spanish fluent

English proficiency

Problem solving

Customer focus

Tech-savvy

Job description

Boeva Tech in Lisbon, Portugal, is seeking a fluent Spanish-speaking customer support specialist to resolve inquiries across phone, email, and chat, while guiding customers on payments and account management.

You will work in a 24/7 rotating shift, join a global payments team, and benefit from health insurance from day one plus a meal allowance. English is required for internal communication. This role offers international exposure and opportunities to grow within a fast-growing industry.