Spanish-Speaking Payments Support Specialist (Lisbon)

Boeva Tech; Barreiro; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Health Insurance

Meal Allowance

Attendance Bonus

Job summary

Boeva Tech in Lisbon, Portugal, is hiring a Spanish-speaking customer support analyst to deliver top-tier assistance across phone, email, and chat. You will guide customers through payment transactions, security procedures, and account management.

You will work rotating shifts, including nights and weekends, with a health insurance from day one and meal/attendance bonuses. Join a fast-growing, international team and help enhance the user experience.

Qualifications

• Fluency in Spanish (C1+) required.
• Proficient in English (C1+) for internal communication.
• Customer service mindset.
• Able to work rotational shifts including nights and weekends.
• Tech-savvy with basic troubleshooting.

Responsibilities

• Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide expert guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance the customer experience and service efficiency.

Skills

Spanish (C1+)

English (C1+)

Customer service

Problem solving

Shift work

Job description

Boeva Tech in Lisbon, Portugal, is hiring a Spanish-speaking customer support analyst to deliver top-tier assistance across phone, email, and chat. You will guide customers through payment transactions, security procedures, and account management.

You will work rotating shifts, including nights and weekends, with a health insurance from day one and meal/attendance bonuses. Join a fast-growing, international team and help enhance the user experience.