Lisbon-Based Bilingual Payment Support Expert - Spanish/English

Hiring International Academy; Sintra; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Private health insurance

Career development

Full training provided

Job summary

Hiring International Academy in Lisbon is seeking an Operations Customer Expert to support our payments solutions project. You will handle inquiries from business clients, provide clear information, and guide customers through technical or account processes by phone and email.

The role requires fluent Spanish (C2) and strong English (B2), prior customer service or tech-support experience, and the ability to work full-time in rotating shifts (Mon–Fri, 09:00–18:00 CET).

Qualifications

• Fluent Spanish speaker (C2 or higher).
• Good command of English (B2 minimum).
• Experience in customer service or technical support preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Handle incoming inquiries from business clients regarding payment solutions.
• Provide clear, accurate information and guide customers through processes via phone and email.
• Understand customer needs and offer tailored solutions.
• Maintain records of interactions in the CRM system.
• Meet KPIs for customer satisfaction, response times, and resolution rates.

Skills

Spanish (C2)

English (B2)

Customer service

CRM experience

Tools

CRM systems

Job description

Hiring International Academy in Lisbon is seeking an Operations Customer Expert to support our payments solutions project. You will handle inquiries from business clients, provide clear information, and guide customers through technical or account processes by phone and email.

The role requires fluent Spanish (C2) and strong English (B2), prior customer service or tech-support experience, and the ability to work full-time in rotating shifts (Mon–Fri, 09:00–18:00 CET).