Payment Solutions Customer Support (Spanish market)

Boeva Tech; Barreiro; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Health Insurance

Meal Allowance

Attendance Bonus

Job summary

Boeva Tech in Lisbon, Portugal, is hiring a Spanish-speaking customer support analyst to deliver top-tier assistance across phone, email, and chat. You will guide customers through payment transactions, security procedures, and account management.

You will work rotating shifts, including nights and weekends, with a health insurance from day one and meal/attendance bonuses. Join a fast-growing, international team and help enhance the user experience.

Qualifications

• Fluency in Spanish (C1+) required.
• Proficient in English (C1+) for internal communication.
• Customer service mindset.
• Able to work rotational shifts including nights and weekends.
• Tech-savvy with basic troubleshooting.

Responsibilities

• Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide expert guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance the customer experience and service efficiency.

Skills

Spanish (C1+)

English (C1+)

Customer service

Problem solving

Shift work

Job description

Location: Lisbon, Portugal

Training Start Date: 12/11

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and care? Join our dynamic team in Lisbon and be part of a global payment solutions project!

What You'll Do

• Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide expert guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance the customer experience and service efficiency.

The Offer

Compensation & Benefits:

• Base Salary: €920/month (paid 14 times per year).
• Attendance Bonus: €25 per month (paid 11 times per year).
• Meal Allowance: €7.63 per working day (net).
• Health Insurance: Provided from Day 1 (free after 6 months).

Work Schedule & Flexibility:

• 24/7 Rotational Shifts (including nights & weekends).
• Two consecutive rotative days off per week.

Career Growth & International Work Environment

• Work with a leading global payment solutions provider.
• Career development opportunities in a fast-growing industry.
• Be part of a multicultural and inclusive workplace.

What We're Looking For

• Fluent Spanish Speaker (C1+) with strong communication skills.
• English Proficiency (C1+) for internal communication.
• Problem-solving mindset with a customer-centric approach.
• Ability to work on rotational shifts (including nights & weekends).
• Tech-savvy with basic troubleshooting skills.

Hiring Process

• Application Review We assess your profile.
• Language Assessment Demonstrate your Spanish skills.
• Interviews with the Client Final selection stage.