Spanish & English Customer Support Specialist - Payments

Hiring International Academy; Lisboa; Vor Ort; EUR 15.000 - 18.000; Vollzeit

Benefits dieser Stelle

Private health insurance

Career development support

Full training provided

Zusammenfassung

Hiring International Academy is looking for an Operations Customer Expert to handle inquiries about payment solutions from business clients in Lisbon. The role requires fluent Spanish at C2 and strong English communication, with full-time onsite work and a rotating shift pattern.

The position offers a monthly gross salary around €1,500, with full training and a dynamic, multicultural team. Private health insurance and other corporate benefits are provided.

Qualifikationen

• Fluent Spanish speaker with C2 level or higher.
• Good command of English (B2 level minimum).
• Experience in Customer Service or technical support preferred but not mandatory.

Aufgaben

• Handle inquiries from business clients regarding payment solutions.
• Provide clear information and guide customers through processes via phone and email.
• Understand customer needs and offer tailored solutions.
• Meet KPIs for customer satisfaction, response times and resolutions.
• Maintain accurate customer interaction records in the CRM system.
• Ensure excellent service experience to maintain high satisfaction.

Kenntnisse

Spanish C2

English B2

Customer Service

CRM systems

Tools

CRM systems

Jobbeschreibung

Hiring International Academy is looking for an Operations Customer Expert to handle inquiries about payment solutions from business clients in Lisbon. The role requires fluent Spanish at C2 and strong English communication, with full-time onsite work and a rotating shift pattern.

The position offers a monthly gross salary around €1,500, with full training and a dynamic, multicultural team. Private health insurance and other corporate benefits are provided.