Spanish-Speaking Payment Support Specialist Lisbon

Boeva Tech; Barreiro; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Attendance bonus

Job summary

Boeva Tech in Lisbon, Portugal is seeking a dedicated Spanish-speaking customer support specialist. You will assist customers by phone, email, and chat, providing guidance on payments, security, and account management while effectively troubleshooting issues.

You will also keep detailed records and collaborate with teams to improve service quality. Day-to-day duties include handling rotational shifts, including nights and weekends, and delivering excellent customer experiences as part of a

Qualifications

• Fluent Spanish speaking (C1+).
• English proficiency (C1+).
• Strong customer service orientation.
• Analytical problem-solving mindset.
• Basic technical troubleshooting skills.

Responsibilities

• Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and escalate complex cases when needed.
• Maintain accurate records of interactions and solutions provided.
• Collaborate with internal teams to improve the customer experience and service efficiency.

Skills

Spanish (C1+)

English (C1+)

Customer service

Problem solving

Technical troubleshooting

Job description

Boeva Tech in Lisbon, Portugal is seeking a dedicated Spanish-speaking customer support specialist. You will assist customers by phone, email, and chat, providing guidance on payments, security, and account management while effectively troubleshooting issues.

You will also keep detailed records and collaborate with teams to improve service quality. Day-to-day duties include handling rotational shifts, including nights and weekends, and delivering excellent customer experiences as part of a