Spanish-speaking Paid Campaign & Ad Tech Support Specialist

Cross Border Talents; Barreiro; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Welcome bonus €2,000

Meal allowance €7.63 per day

Attendance bonus €40

Job summary

Cross Border Talents seeks a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will resolve inquiries in Spanish and English, focusing on social media products and paid campaigns.

Responsibilities include handling inquiries across channels, guiding campaign-related questions, and collaborating with internal teams to ensure high service quality. On-site in Lisbon, with rotating shifts and 14-month pay structure.

Qualifications

• Fluent Spanish and good English communication skills.
• Experience in paid campaign management is required/advantage.
• Experience in digital marketing and advertising technology environments is beneficial.

Responsibilities

• Respond to customer enquiries through the available support channels.
• Assist with questions and issues related to social media products and digital advertising services.
• Support users with paid campaign-related enquiries and provide clear guidance.
• Identify customer needs, investigate issues and provide effective solutions.
• Follow established procedures and maintain high service quality.
• Work collaboratively with internal teams and meet service expectations.

Skills

Spanish

English

Customer service

Digital marketing

Campaign management

Job description

Cross Border Talents seeks a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will resolve inquiries in Spanish and English, focusing on social media products and paid campaigns.

Responsibilities include handling inquiries across channels, guiding campaign-related questions, and collaborating with internal teams to ensure high service quality. On-site in Lisbon, with rotating shifts and 14-month pay structure.