Spanish-Speaking Social Ads Support Specialist

Cross Border Talents; Almada; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Attendance bonus

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. The role involves resolving enquiries in Spanish and English and supporting paid campaigns.

You will respond to inquiries across channels, work with social media products, and collaborate with internal teams. A background in paid campaigns and digital marketing is preferred, with rotating shifts and on-site work in Lisbon.

Qualifications

• Fluent Spanish and good English communication is required.
• Experience in paid campaign management is preferred.
• Experience in digital marketing is required.
• Experience in a contact centre or advertising tech environment is advantageous.

Responsibilities

• Respond to customer enquiries through available support channels.
• Assist with questions related to social media products and digital advertising services.
• Support users with paid campaign-related enquiries and provide clear guidance.
• Identify customer needs, investigate issues and provide effective solutions.
• Follow established procedures and maintain high service quality.
• Collaborate with internal teams to meet service expectations.

Skills

Fluent Spanish

Good English

Customer service

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. The role involves resolving enquiries in Spanish and English and supporting paid campaigns.

You will respond to inquiries across channels, work with social media products, and collaborate with internal teams. A background in paid campaigns and digital marketing is preferred, with rotating shifts and on-site work in Lisbon.