Bilingual Customer Support Specialist - Digital Ads & Campaigns

Cross Border Talents; Castelo; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Attendance bonus

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will handle enquiries in Spanish and English, focusing on social media products and paid campaigns.

The role emphasizes high-quality customer service, collaboration with internal teams, and adapting to rotating shifts. Experience in digital marketing and contact centre environments is valued.

Qualifications

• Fluent Spanish required for customer interactions.
• Strong English communication skills.
• Solid customer-service abilities with a can-do attitude.

Responsibilities

• Respond to customer enquiries through available support channels.
• Assist with questions about social media products and digital advertising.
• Support users with paid campaign-related enquiries and provide clear guidance.
• Identify customer needs, investigate issues and provide effective solutions.
• Follow established procedures and maintain high service quality.
• Work with internal teams to meet service expectations.

Skills

Fluent Spanish

English communication

Customer service

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will handle enquiries in Spanish and English, focusing on social media products and paid campaigns.

The role emphasizes high-quality customer service, collaboration with internal teams, and adapting to rotating shifts. Experience in digital marketing and contact centre environments is valued.