Bilingual Support Specialist: Digital Ads & Campaigns

Cross Border Talents; Odivelas; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

€900–€950 gross/month (14 months)

€2,000 welcome bonus

Meal allowance (€7.63/day)

Attendance bonus (€40)

Job summary

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will resolve inquiries related to social media products and paid campaigns, delivering accurate, customer-focused support in Spanish and English.

Based in Lisbon on-site, the role offers a salary of €900–€950 gross per month (paid over 14 months), a €2,000 welcome bonus paid in 12 monthly instalments during the first year, a €7.63 net

Qualifications

• Fluent Spanish and good English communication.
• Experience with paid campaigns in digital marketing.
• Experience in contact center or advertising tech customer service.

Responsibilities

• Respond to customer enquiries through the available support channels.
• Assist with questions related to social media products and digital advertising.
• Support users with paid campaign-related enquiries and provide clear guidance.
• Identify customer needs and provide effective solutions.
• Follow established procedures and maintain high service quality.
• Collaborate with internal teams and meet service expectations.

Skills

Spanish language

English language

Paid campaigns

Digital marketing

Customer service

Shift flexibility

Job description

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will resolve inquiries related to social media products and paid campaigns, delivering accurate, customer-focused support in Spanish and English.

Based in Lisbon on-site, the role offers a salary of €900–€950 gross per month (paid over 14 months), a €2,000 welcome bonus paid in 12 monthly instalments during the first year, a €7.63 net