Bilingual Ad Tech Support Specialist (Spanish)

Cross Border Talents; Oeiras; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Meal allowance

Attendance bonus

Welcome bonus

Job summary

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers within a digital advertising environment in Lisbon. You will handle inquiries in Spanish and English, delivering accurate, customer-focused support across paid social media campaigns.

The role requires experience in paid campaign management, knowledge of social media platforms, and a proactive customer-service approach.

Qualifications

• Fluent in Spanish with strong English communication.
• Experience in paid campaign management.
• Knowledge of social media platforms and digital advertising concepts.
• Experience in contact centre or adtech customer support is a plus.

Responsibilities

• Respond to customer enquiries via supported channels.
• Assist with questions about social media products and digital advertising services.
• Support users with paid campaign-related enquiries and guidance.
• Identify customer needs, investigate issues, provide effective solutions.
• Follow procedures and maintain high service quality.
• Collaborate with internal teams to meet service expectations.

Skills

Fluent Spanish

Good English communication

Customer service mindset

Experience with paid campaigns

Job description

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers within a digital advertising environment in Lisbon. You will handle inquiries in Spanish and English, delivering accurate, customer-focused support across paid social media campaigns.

The role requires experience in paid campaign management, knowledge of social media platforms, and a proactive customer-service approach.