Bilingual Spanish Support Specialist — Social Ads & Campaigns

Cross Border Talents; Loures; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Attendance bonus

Job summary

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business clients in a digital advertising environment. You will resolve enquiries in Spanish and English, focusing on social media products and paid campaigns.

The role requires fluent Spanish, strong English, and experience in paid campaign management, with rotating shifts and on-site in Lisbon. A background in digital marketing is valued.

Qualifications

• Fluent Spanish and strong English communication.
• Experience managing paid campaigns and digital marketing.
• Customer-service experience in an advertising tech environment is a plus.
• Good knowledge of social media platforms and digital advertising concepts.
• Willingness to work rotating shifts.

Responsibilities

• Respond to customer enquiries through available support channels.
• Assist with questions about social media products and paid campaigns.
• Provide clear guidance on paid campaign issues.
• Identify customer needs, investigate issues and offer solutions.
• Collaborate with internal teams to meet service expectations.

Skills

Spanish fluency

English communication

Paid campaigns experience

Digital marketing knowledge

Customer service experience

Job description

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business clients in a digital advertising environment. You will resolve enquiries in Spanish and English, focusing on social media products and paid campaigns.

The role requires fluent Spanish, strong English, and experience in paid campaign management, with rotating shifts and on-site in Lisbon. A background in digital marketing is valued.