Bilingual Support Specialist — Social Ads & Campaigns Lisbon

Cross Border Talents; Setúbal; Vor Ort; EUR 10.000 - 11.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Meal allowance

Attendance bonus

Zusammenfassung

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will resolve inquiries in Spanish and English, focusing on social media products and paid campaigns.

Based in Lisbon on-site, initial shifts 07:00–19:00 with potential 24/7 rotation. The role offers a welcoming bonus, meal allowances, and attendance bonus, with a competitive monthly gross salary paid over 14 months.

Qualifikationen

• Fluent Spanish and good English communication.
• Experience in paid campaign management.
• Experience in digital marketing.
• Experience in a contact centre or ad tech environment is a plus.
• Knowledge of social media platforms and basic digital advertising concepts.
• Strong customer-service skills with rotating shifts availability.

Aufgaben

• Respond to customer enquiries through the available support channels.
• Assist with questions related to social media products and digital advertising services.
• Support users with paid campaign enquiries and provide clear guidance.
• Identify customer needs, investigate issues and provide effective solutions.
• Follow procedures and maintain high service quality.
• Work with internal teams to meet service expectations.

Kenntnisse

Spanish fluency

English communication

Paid campaigns experience

Digital marketing

Social media platforms knowledge

Customer service

Rotating shifts availability

Jobbeschreibung

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will resolve inquiries in Spanish and English, focusing on social media products and paid campaigns.

Based in Lisbon on-site, initial shifts 07:00–19:00 with potential 24/7 rotation. The role offers a welcoming bonus, meal allowances, and attendance bonus, with a competitive monthly gross salary paid over 14 months.