Bilingual Customer Support Specialist - Spanish (Ads)

Cross Border Talents; Cascais; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Attendance bonus

Job summary

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will resolve enquiries in Spanish and English, focusing on social media products and paid campaigns from their Lisbon office.

The role emphasizes customer-focused support, collaboration with internal teams, and adherence to established procedures. The schedule may include rotating shifts to ensure coverage.

Qualifications

• Fluent Spanish and good English communication.
• Experience in paid campaign management.
• Experience in digital marketing.
• Experience in a contact centre or ad tech environment.
• Strong knowledge of social media platforms and digital advertising concepts.

Responsibilities

• Respond to customer enquiries through the available support channels.
• Assist with questions and issues related to social media products and digital advertising services.
• Support users with paid campaign-related enquiries and provide clear guidance.
• Identify customer needs, investigate issues and provide effective solutions.
• Follow established procedures and maintain high service quality.
• Work collaboratively with internal teams and meet service expectations.

Skills

Fluent Spanish

English skills

Customer service

Paid campaigns experience

Digital marketing

Job description

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business customers in a digital advertising environment. You will resolve enquiries in Spanish and English, focusing on social media products and paid campaigns from their Lisbon office.

The role emphasizes customer-focused support, collaboration with internal teams, and adherence to established procedures. The schedule may include rotating shifts to ensure coverage.