Spanish-English Customer Support Specialist (Social Ads)

Cross Border Talents; Costa da Caparica; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Welcome bonus €2,000

Meal allowance €7.63 per day

Attendance bonus €40

Job summary

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business clients in a digital advertising environment on-site in Lisbon. You will handle inquiries in Spanish and English, focusing on social media products and paid campaigns, delivering accurate, helpful support and clear guidance.

The role requires rotating shifts and a strong customer-service mindset. You’ll collaborate with internal teams to resolve issues, ensuring service quality and

Qualifications

• Fluent Spanish with strong English communication skills.
• Experience in paid campaign management.
• Experience in digital marketing.
• Experience in a contact centre or ad tech customer service.
• Knowledge of social media platforms and digital advertising basics.
• Strong customer-service skills and ability to work rotating shifts.

Responsibilities

• Respond to customer enquiries through the available support channels.
• Assist with questions and issues related to social media products and digital advertising services.
• Support users with paid campaign-related enquiries and provide clear guidance.
• Identify customer needs, investigate issues and provide effective solutions.
• Follow established procedures and maintain high service quality.
• Work collaboratively with internal teams and meet service expectations.

Skills

Spanish fluency

English proficiency

Paid campaigns

Digital marketing

Contact centre experience

Social media knowledge

Customer service

Shift flexibility

Job description

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist to assist users and business clients in a digital advertising environment on-site in Lisbon. You will handle inquiries in Spanish and English, focusing on social media products and paid campaigns, delivering accurate, helpful support and clear guidance.

The role requires rotating shifts and a strong customer-service mindset. You’ll collaborate with internal teams to resolve issues, ensuring service quality and