Spanish-Speaking Customer Support Specialist – Digital Advertising

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Job summary

Cross Border Talents is hiring a Spanish-speaking Customer Support Specialist for a B2B digital advertising project in Lisbon. You will assist business customers with campaign questions, account support, and platform issues, leveraging your knowledge of paid advertising.

The role is on-site in Lisbon with a rotational schedule. Candidates must be fluent in Spanish and have good English or Catalan, plus legal authorisation to work in Portugal.

Qualifications

• Fluent in Spanish with excellent communication skills.
• Proficiency in English or Catalan for cross-team support.
• Experience with paid campaign management or digital marketing.
• Background in AdTech, contact-centre, or customer service.
• Familiarity with social media platforms and online advertising tools.

Responsibilities

• Assist business customers with advertising platform inquiries.
• Support questions related to paid campaigns and account management.
• Provide guidance on platform tools and basic troubleshooting.
• Document each case and communicate with customers through support channels.

Skills

Fluent Spanish

Good English or Catalan

Experience with paid campaigns

AdTech / customer service experience

Familiarity with social media and ads

Job description

Spanish-Speaking Customer Support Specialist – Digital Advertising

About the role

Cross Border Talents is seeking Spanish-speaking Customer Support Specialists for a B2B project in the digital advertising industry in Lisbon. You will work with business customers who use online advertising tools, helping them with campaign-related questions, account support and platform issues. This position is suited to candidates who already understand paid advertising or have worked in a customer service environment connected to digital products.

Key responsibilities

• Assist business customers with advertising platform inquiries.
• Support questions related to paid campaigns and account management.
• Provide guidance on platform tools and basic troubleshooting.
• Communicate with customers through the available support channels and document each case.

Requirements

• Fluent Spanish.
• Good English or Catalan, depending on the specific team.
• Experience with paid campaign management or digital marketing.
• Previous AdTech, contact-centre or customer service experience is valued.
• Familiarity with social media and online advertising.
• A valid Portuguese residence permit and legal authorisation to work in Portugal are required.

Work conditions

• Location: Lisbon, Portugal.
• On-site role.
• Rotational 24/7 schedule, Monday to Sunday, with two rotating days off.
• Relocation support is not provided for this opening.

Cross Border Talents