Spanish, English-Speaking Customer Service

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Relocation support

Meal allowance

Welcome bonus

Job summary

Cross Border Talents is hiring a Spanish-English B2B Customer Service Representative for an advertising technology company, on-site in Lisbon, Portugal.

You'll provide B2B support to advertisers via email and chat, handle end-to-end product troubleshooting, and collaborate with Product Operations & Engineering on technical and product queries. You'll educate advertisers on product features and contribute to customer satisfaction, with relocation support and a meal allowance.

Qualifications

• Fluent in Spanish and English.
• Experience in paid campaign management.
• Degree in Marketing or a related field.
• Experience in Digital Marketing and/or a Contact Centre for an Advertising Technology company.
• Familiarity with social media products and digital advertising basics.
• Strong customer service orientation; able to work independently and in a team.

Responsibilities

• Provide B2B support to advertisers, via email and chat.
• Handle end-to-end product troubleshooting for advertising products.
• Collaborate with Product Operations & Engineering on technical and product queries.
• Educate advertisers on product features and help drive customer satisfaction.

Skills

Spanish fluency

English fluency

Customer service

Communication

Digital marketing

Education

Bachelor's degree in Marketing or related field

Tools

CRM software

Job description

Cross Border Talents is hiring a Spanish-English B2B Customer Service Representative for an advertising technology company, on-site in Lisbon, Portugal

Fancy supporting advertisers with your Spanish, English, and digital marketing skills? This one's for you.

Work model: On-site (Lisbon, Portugal) — relocation support provided
Schedule: Initially Mon–Sun, 07:00–19:00 (two shift options); may move to 24/7 rotational shifts in future, with 2 rotational days off
Competitive salary + welcome bonus
Meal allowance included

What you'll do:

• Provide B2B support to advertisers, via email and chat


• Handle end-to-end product troubleshooting for advertising products


• Collaborate with Product Operations & Engineering on technical and product queries


• Educate advertisers on product features and help drive customer satisfaction

What we're looking for:

• Fluent in Spanish and English


• Experience in paid campaign management (required)


• Degree in Marketing or a related field


• Experience in Digital Marketing and/or a Contact Centre for an Advertising Technology company


• Familiarity with social media products and digital advertising basics


• Strong customer service orientation; comfortable working independently and in a team