English-Speaking Customer Support Specialist – Social Media & Advertising

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 19,000; Full time

Job summary

Cross Border Talents is seeking English-speaking Customer Support Specialists to assist business customers navigating social media and online advertising tools. You will handle account questions, guideCampaign processes, and respond to inquiries via chat, email, and phone, in a fast-paced international setting.

Entry-level friendly role with English proficiency required; Portuguese residence permit and work authorization are necessary.

Qualifications

• C1 or higher level of English.
• Strong written and verbal communication skills.
• Customer-oriented attitude, empathy and problem-solving skills.
• Ability to learn digital tools and processes quickly.
• Portuguese residence permit and legal authorisation to work in Portugal.

Responsibilities

• Assist business customers with account-related questions and platform functionality.
• Guide users through advertising tools and campaign-related processes.
• Handle customer inquiries through chat, email and phone.
• Communicate clearly and professionally, with a focus on customer satisfaction.

Skills

English C1+

Strong communication

Customer service mindset

Adaptability

Job description

English-Speaking Customer Support Specialist – Social Media & Advertising

About the role

Cross Border Talents is recruiting English-speaking Customer Support Specialists for a project supporting business customers who use social media and online advertising services. In this role, you will be a point of contact for small and medium-sized businesses, helping them navigate advertising tools and resolve questions about their accounts and campaigns. This is an opportunity to develop customer service skills while working with widely used digital platforms in an international environment.

Key responsibilities

• Assist business customers with account-related questions and platform functionality.
• Guide users through advertising tools and campaign-related processes.
• Handle customer inquiries through chat, email and phone.
• Communicate clearly and professionally, with a focus on customer satisfaction.

Requirements

• C1 or higher level of English.
• Strong written and verbal communication skills.
• Customer-oriented attitude, empathy and problem-solving skills.
• Ability to learn digital tools and processes quickly. Previous customer service experience is an advantage, but not essential for suitable entry-level candidates.
• A valid Portuguese residence permit and legal authorisation to work in Portugal are required.

Work conditions

Location: Lisbon, Portugal.

Work model: on-site.

Full-time schedule, 40 hours per week, with 8 working hours per day plus a lunch break.

Rotational shifts; exact shift allocation is confirmed during the recruitment process.

Initial training is provided in English.

Cross Border Talents