Spanish Customer Support Specialist – Digital Advertising | Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

€2,000 welcome bonus

€7.63 food allowance per day

€40 attendance bonus

Job summary

Cross Border Talents is seeking a Spanish-speaking Customer Support Specialist for an on-site role in Lisbon. You will handle digital advertising queries, assist with campaigns, and help customers navigate advertising products in a fast-paced environment.

The position requires fluent Spanish and English, prior customer service experience, and availability for rotational shifts. The base salary is paid in 14 monthly installments, with additional daily food allowance and attendance bonuses.

Qualifications

• Fluent in Spanish and English.
• Experience in digital advertising or paid campaigns.
• Customer service or call center experience preferred for ad tech.

Responsibilities

• Assist customers with digital advertising and social media queries.
• Support advertising campaigns and platform-related issues.
• Help customers understand digital advertising products and services.
• Deliver professional customer service and resolve queries effectively.

Skills

Fluent Spanish

Fluent English

Education

Marketing degree (advantage)

Job description

Spanish Customer Support Specialist – Digital Advertising | Lisbon, Portugal

We are hiring Spanish and English-speaking professionals for an on-site customer support opportunity in Lisbon.

Location: Lisbon, Portugal
Work model: On-site
Languages: Fluent Spanish and English
Base salary: €920 gross × 14 payments

Additional benefits:

• €2,000 welcome bonus, paid in 12 monthly instalments during the first year.
• €7.63 food allowance per working day.
• €40 attendance bonus over 11 months.

Your responsibilities:

• Assist customers with digital advertising and social media-related queries.
• Provide support with advertising campaigns and platform-related issues.
• Help customers understand digital advertising products and services.
• Deliver professional customer service and resolve queries effectively.

Requirements:

• Fluent Spanish and English.
• Experience in digital marketing or paid campaign management.
• Previous contact-centre or customer service experience, preferably supporting an advertising technology company.
• Familiarity with social media platforms and basic digital advertising concepts.
• Strong communication and customer service skills.
• Availability for rotational shifts.

Working schedule:
Initially, shifts will be 07:00–16:00 or 10:00–19:00, Monday to Sunday. A future 24/7 rotational schedule with two rotating days off may be introduced.

A degree in Marketing or a related field is an advantage.

Please note: This position is on-site in Lisbon. Relocation support is not provided.