Customer Care Specialist – Online Advertising Services

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer Care Specialist to support business customers using online advertising services. The role requires confident communication, quick learning, and a professional demeanor, with training delivered in English.

You will handle account questions, explain platform features, guide users through tools, and investigate issues to provide clear next steps. This is an on-site, 40-hour week role with rotational shifts.

Qualifications

• C1+ English proficiency.
• Strong customer communication and de-escalation skills.
• Good digital literacy and willingness to learn.
• Ability to handle customer information responsibly.
• Experience in customer service or digital advertising is beneficial, although motivated entry-level candidates may also be considered.

Responsibilities

• Support business users with questions about accounts and advertising services.
• Explain platform features and guide customers through available tools.
• Investigate customer issues and provide clear next steps.
• Maintain a professional tone and contribute to a positive customer experience.

Skills

English proficiency

Customer communication

De-escalation

Digital literacy

Information handling

Job description

Customer Care Specialist - Online Advertising Services

About the role

An international customer support team in Lisbon is seeking an English-speaking Customer Care Specialist. The project focuses on supporting business customers who use online advertising services. You will help users understand platform features, deal with account questions and find solutions to issues affecting their advertising activity. This position suits people who communicate confidently, enjoy learning new tools and can stay professional when handling challenging customer situations.

Key responsibilities

Support business users with questions about accounts and advertising services.

Explain platform features and guide customers through available tools.

Investigate customer issues and provide clear next steps.

Maintain a professional tone and contribute to a positive customer experience.

Requirements

C1+ English proficiency.

Strong customer communication and de-escalation skills.

Good digital literacy and willingness to learn.

Ability to handle customer information responsibly.

Experience in customer service or digital advertising is beneficial, although motivated entry-level candidates may also be considered.

A valid Portuguese residence permit and legal authorisation to work in Portugal are required.

Work conditions

Work location: Lisbon, Portugal.

On-site position, 40 hours per week.

Rotational shifts depending on operational needs.

Initial training is delivered in English.

Cross Border Talents