Bilingual Ad Tech Customer Support (Spanish/English) – Lisbon
Cross Border Talents
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Benefits offered by this job
Job summary
Cross Border Talents is hiring a Spanish-English B2B Customer Service Representative for an advertising technology company, on-site in Lisbon, Portugal.
You'll provide B2B support to advertisers via email and chat, handle end-to-end product troubleshooting, and collaborate with Product Operations & Engineering on technical and product queries. You'll educate advertisers on product features and contribute to customer satisfaction, with relocation support and a meal allowance.
Qualifications
- Fluent in Spanish and English.
- Experience in paid campaign management.
- Degree in Marketing or a related field.
- Experience in Digital Marketing and/or a Contact Centre for an Advertising Technology company.
- Familiarity with social media products and digital advertising basics.
- Strong customer service orientation; able to work independently and in a team.
Responsibilities
- Provide B2B support to advertisers, via email and chat.
- Handle end-to-end product troubleshooting for advertising products.
- Collaborate with Product Operations & Engineering on technical and product queries.
- Educate advertisers on product features and help drive customer satisfaction.
Skills
Education
Tools
Job description
Cross Border Talents is hiring a Spanish-English B2B Customer Service Representative for an advertising technology company, on-site in Lisbon, Portugal.
You'll provide B2B support to advertisers via email and chat, handle end-to-end product troubleshooting, and collaborate with Product Operations & Engineering on technical and product queries. You'll educate advertisers on product features and contribute to customer satisfaction, with relocation support and a meal allowance.
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