Customer Support Specialist-Online Advertising (Spanish & English)

Cross Border Talents; Lisboa; On-site; EUR 13,874 - 16,618; Full time

Benefits offered by this job

Relocation support

Competitive salary

Paid training

Private health insurance

22 paid vacation days

Job summary

A leading customer support firm in Lisbon is seeking a Customer Support Specialist with fluency in Spanish and English. You will assist advertisers on a major social media platform, providing support via email, chat, and phone. The position offers a competitive salary, relocation support, and a comprehensive benefits package, including vacation and health insurance.

Qualifications

• Previous experience in customer service or digital marketing is a plus.
• Ability to multitask using various tools and systems.
• EU citizenship or valid Portuguese work authorization required.

Responsibilities

• Providing B2B customer support via email, chat, and phone calls.
• Assisting with pre- and post-sales queries related to online advertising tools.
• Guiding clients in navigating platform tools and resolving bugs.
• Analyzing trends and troubleshooting common issues.

Skills

Fluent in Spanish

Fluent in English

Communication skills

Problem-solving skills

Job description

About the job Customer Support Specialist-Online Advertising (Spanish & English)

Are you passionate about digital marketing, online advertising, and supporting business growth? We are looking for Spanish Speakers to join our client as Customer Support Specialist to assist advertisers on a major global social media platform. Join a multicultural team supporting small and medium-sized businesses across Spanish- and English-speaking markets.

Responsibilities

• Providing B2B customer support via email, chat, and outbound phone calls.
• Assisting with pre- and post-sales queries related to online advertising tools and services.
• Guiding clients in navigating platform tools, resolving bugs, and improving ad performance.
• Analyzing trends and troubleshoot common issues affecting business users.
• Offering white glove support by converting email/chat cases into proactive outbound assistance.

Requirements

• Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken).
• Previous experience in customer service or digital marketing is a plus.
• Excellent communication and problem-solving skills.
• Ability to multitask using various tools and systems.
• EU citizenship or valid Portuguese work authorization required.

Location

Work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines.

Package

• Relocation support for international candidates (housing included) or those moving from a distance over 100 km away from Lisbon
• Competitive monthly gross salary of up to 1,366.16, including:
• Base salary + meal, holiday, and Christmas allowances.
• Paid training (15 working days) with a training bonus upon successful completion.
• 40-hour work week, rotational shifts between 06:00 and 00:00, Monday to Sunday.
• 22 paid vacation days per year, plus compensation for working on Portuguese public holidays.
• Access to private health insurance after contract signature.