Italian-Speaking Customer Support Advisor – Lisbon (On-site)

Ignite; Sintra; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Private housing

Flight reimbursement

Airport transfer

Paid onboarding

Career advancement

Job summary

Ignite is seeking an Italian-speaking Customer Support Advisor to join our Lisbon team on a fully on-site basis. The role involves handling inbound inquiries from Italian-speaking clients via phone, chat, and email, and requires flexibility for a 24/7 rotational schedule.

Two compensation options are available: Local Resident Package at €1,262.33 gross monthly or Relocation Support Package at €1,059.00 gross monthly with company-provided housing. Start date is immediate.

Qualifications

• Italian language proficiency at C1/C2 level for client-facing communications.
• English proficiency at least B2 level for internal communication and training.

Responsibilities

• Handle inbound inquiries from Italian clients via phone, chat, and email.
• Analyze customer concerns and provide effective, first-contact resolutions.
• Maintain accurate records of client interactions and ticket statuses in CRM systems.
• Meet or exceed performance metrics such as CSAT and resolution rates.
• Participate in regular training to stay up to date with product changes and policies.

Skills

Italian (C1/C2)

English (B2+)

Job description

Ignite is seeking an Italian-speaking Customer Support Advisor to join our Lisbon team on a fully on-site basis. The role involves handling inbound inquiries from Italian-speaking clients via phone, chat, and email, and requires flexibility for a 24/7 rotational schedule.

Two compensation options are available: Local Resident Package at €1,262.33 gross monthly or Relocation Support Package at €1,059.00 gross monthly with company-provided housing. Start date is immediate.