Italian-Speaking Customer Advisor — Lisbon On-Site

Ignite Travel; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Advancement opportunities

Paid onboarding

Work environment

Private health insurance

Lisbon location

Job summary

Ignite Travel in Lisbon is seeking an Italian-speaking Customer Support Specialist to join our multicultural team. You will assist Italian-speaking clients via phone, chat, and email from our Lisbon office, delivering empathetic service and timely resolutions.

This full-time, on-site role offers two compensation options: a Local Resident Package (€1,262.33 gross/month) or a Relocation Package (€1,059.00 gross/month) plus company-managed apartment and flight reimbursement.

Qualifications

• Italian language native fluency or advanced (C1/C2) in written and spoken Italian.
• English proficiency at least B2 to enable internal communication.
• Willingness to work in a 24/7 on-site shift pattern.

Responsibilities

• Handle Italian client inquiries via phone, chat, and email with empathy and professionalism.
• Diagnose issues, identify root causes, and provide fast, tailored solutions.
• Log all client interactions and resolutions accurately in CRM systems.
• Aim to meet and exceed CSAT, First Contact Resolution, and handling-time targets.
• Participate in ongoing training to stay updated on products and processes.

Skills

Italian

English

Job description

Ignite Travel in Lisbon is seeking an Italian-speaking Customer Support Specialist to join our multicultural team. You will assist Italian-speaking clients via phone, chat, and email from our Lisbon office, delivering empathetic service and timely resolutions.

This full-time, on-site role offers two compensation options: a Local Resident Package (€1,262.33 gross/month) or a Relocation Package (€1,059.00 gross/month) plus company-managed apartment and flight reimbursement.