Italian-Speaking Customer Advisor — Lisbon On-Site

Ignite; Cascais; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Advancement opportunities

Paid onboarding

Team bonding events

Private health insurance after 6 meses

Relocation support

Job summary

Ignite in Lisbon, Portugal, seeks an Italian-speaking Customer Support Advisor to join our diverse, multinational team. This full-time, on-site role handles inbound inquiries from Italian clients via calls, live chat, and email, helping premium brands maintain high customer satisfaction.

Two compensation options are offered: Local €1,262.33 gross/month or Relocation €1,059.00 gross/month plus corporate housing, with travel benefits.

Qualifications

• Italian fluency at C1/C2 for written and spoken communication.
• English proficiency at B2+ for internal communications.
• Willingness to work a 24/7 rotating schedule.
• On-site attendance at Lisbon office (no remote work).
• EU/EEA citizenship or legal right to work in Portugal.

Responsibilities

• Handle inbound inquiries from Italian clients via live chat, calls, and email.
• Diagnose issues and provide tailored solutions to ensure satisfaction.
• Log all communications and resolutions in the CRM.
• Aim to meet and exceed CSAT and efficiency benchmarks.
• Engage in ongoing training and professional development.

Skills

Italian language

English proficiency

Schedule flexibility

On-site work

Work authorization

Job description

Ignite in Lisbon, Portugal, seeks an Italian-speaking Customer Support Advisor to join our diverse, multinational team. This full-time, on-site role handles inbound inquiries from Italian clients via calls, live chat, and email, helping premium brands maintain high customer satisfaction.

Two compensation options are offered: Local €1,262.33 gross/month or Relocation €1,059.00 gross/month plus corporate housing, with travel benefits.