French-Speaking Customer Advisor — Lisbon (On-Site)

Ignite Travel; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Base salary

Language bonus

Meal allowance

Performance incentives

Workplace culture

Job summary

Ignite Travel in Lisbon’s Sete Rios is hiring for a French-speaking Customer Support role. You will deliver multichannel support to French-speaking clients, handle inquiries about products, orders, and logistics, and work with CRM/ticketing tools in a fast-paced environment.

The role requires fluent French (C1/C2) and advanced English (C1), on-site in Lisbon, with a base salary of €1,100 per month plus a €150 language bonus, €7 meal allowance per day, and performance incentives.

Qualifications

• Fluent French (C1/C2) demonstrated in written and spoken form.
• English proficiency (C1) for internal training and communication.
• Eligibility to work in Portugal (EU citizen, residency permit, or valid visa).

Responsibilities

• Provide multichannel support via phone, email, and live chat for French-speaking clients.
• Resolve inquiries on product specs, features, orders, shipping, and tech issues.
• Deliver customer-centric service with active listening and tailored solutions.
• Maintain accurate CRM records of all interactions and follow-ups.

Skills

Multichannel Support

Inquiry Resolution

CRM & Data Management

Cross-Functional Collaboration

Communication & Empathy

Tools

CRM software

Ticketing systems

Job description

Ignite Travel in Lisbon’s Sete Rios is hiring for a French-speaking Customer Support role. You will deliver multichannel support to French-speaking clients, handle inquiries about products, orders, and logistics, and work with CRM/ticketing tools in a fast-paced environment.

The role requires fluent French (C1/C2) and advanced English (C1), on-site in Lisbon, with a base salary of €1,100 per month plus a €150 language bonus, €7 meal allowance per day, and performance incentives.