Spanish-speaking B2B Support Specialist – Payments Platform

Cross Border Talents; Barreiro; Sur place; EUR 10 000 - 11 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Complexity bonus

Marketing degree advantageous

Résumé du poste

Cross Border Talents is seeking a Spanish-speaking Customer Support Agent to assist business clients on a digital payments and business tech platform, handling queries in Spanish and English. Responsibilities include B2B support via phone, email or chat, verifying details, and troubleshooting with a focus on accuracy, empathy, and timely resolutions.

Must be available for rotating 24/7 shifts in Lisbon, Portugal, with knowledge of paid campaigns, digital marketing, AdTech and familiarity with

Qualifications

• Fluency in Spanish and English required.
• Experience with paid campaigns and digital marketing in AdTech.
• Strong communication and customer-service skills.

Responsabilités

• Provide B2B customer support via phone, email and chat.
• Assist business clients with platform, account and service questions.
• Investigate technical and operational issues and provide solutions.
• Verify account-holder details per procedures.
• Maintain records and comply with internal policies.

Connaissances

Fluent Spanish

Fluent English

Communication skills

Paid campaign management

Digital marketing

AdTech experience

Social media platforms

Availability for 24/7 shifts

Description du poste

Cross Border Talents is seeking a Spanish-speaking Customer Support Agent to assist business clients on a digital payments and business tech platform, handling queries in Spanish and English. Responsibilities include B2B support via phone, email or chat, verifying details, and troubleshooting with a focus on accuracy, empathy, and timely resolutions.

Must be available for rotating 24/7 shifts in Lisbon, Portugal, with knowledge of paid campaigns, digital marketing, AdTech and familiarity with