B2B Spanish Support Agent – Digital Payments (Lisbon, 24/7)

Cross Border Talents; Costa da Caparica; Presencial; EUR 10.000 - 11.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance €7.63 net per working日

Complexity bonus €65

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal is seeking a Spanish-speaking Customer Support Agent to assist B2B clients on a digital payments and marketing platform. You will handle inquiries in Spanish and English, assist with account questions, and troubleshoot issues.

This on-site role requires rotating 24/7 shifts, including nights. Prior paid campaign management and AdTech experience, plus familiarity with social media and digital advertising, are a plus for success in this role.

Formación

• Fluent Spanish and English communication skills.
• Experience in paid campaign management and AdTech environments.
• Familiarity with social media platforms and digital advertising.

Responsabilidades

• Provide B2B customer support via phone, email and chat.
• Assist business clients with platform, account and service questions.
• Investigate technical and operational issues and offer solutions.
• Verify account-holder details per procedures.
• Maintain records and comply with internal policies.
• Deliver professional, customer-focused service.

Conocimientos

Spanish language

English language

B2B support

Customer service

AdTech

Digital marketing

Social media

Communication

Night shifts

Descripción del empleo

Cross Border Talents in Lisbon, Portugal is seeking a Spanish-speaking Customer Support Agent to assist B2B clients on a digital payments and marketing platform. You will handle inquiries in Spanish and English, assist with account questions, and troubleshoot issues.

This on-site role requires rotating 24/7 shifts, including nights. Prior paid campaign management and AdTech experience, plus familiarity with social media and digital advertising, are a plus for success in this role.