Bilingual B2B Support Agent – Payments Platform (Spanish)

Cross Border Talents; Loures; Vor Ort; EUR 10.000 - 11.000; Vollzeit

Benefits dieser Stelle

€7.63 net meal allowance per working d

€65 complexity bonus

Zusammenfassung

Cross Border Talents is hiring a Spanish-speaking Customer Support Agent to assist business clients using a digital payments and business technology platform in Lisbon. You will handle B2B inquiries, troubleshoot issues, and ensure accurate records while delivering professional, customer-focused service.

The role requires fluent Spanish and English, experience in paid campaigns, and familiarity with social media and AdTech.

Qualifikationen

• Experience in B2B customer support, with emphasis on digital platforms.
• Experience in paid campaign management and social media.
• Background in AdTech customer service and digital advertising.

Aufgaben

• Provide B2B customer support via phone, email and chat.
• Assist clients with platform, account and service questions.
• Investigate issues and provide effective solutions.
• Verify account-holder details per procedures.
• Maintain records and comply with internal policies.
• Deliver professional, customer-focused service.
• Support rotating 24/7 shifts.

Kenntnisse

Spanish fluency

English fluency

Customer support

Communication skills

AdTech experience

Digital marketing basics

Ausbildung

Marketing degree (advantage)

Jobbeschreibung

Cross Border Talents is hiring a Spanish-speaking Customer Support Agent to assist business clients using a digital payments and business technology platform in Lisbon. You will handle B2B inquiries, troubleshoot issues, and ensure accurate records while delivering professional, customer-focused service.

The role requires fluent Spanish and English, experience in paid campaigns, and familiarity with social media and AdTech.