B2B Spanish Support Agent – Payments Platform (Lisbon)

Cross Border Talents; Almada; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Meal allowance

Complexity bonus

Marketing degree advantage

Job summary

Cross Border Talents is hiring a Spanish-speaking Customer Support Agent for B2B support on a digital payments and business technology platform. You will handle Spanish and English inquiries, troubleshoot issues, and ensure accurate account records while delivering customer-focused service.

The role requires rotating 24/7 shifts, including nights, on-site in Lisbon, Portugal. Prior experience in AdTech and paid campaigns is advantageous; a marketing-related degree is a plus.

Qualifications

• Fluent Spanish and English
• Experience in paid campaign management
• Experience in digital marketing and contact centre operations in AdTech environments

Responsibilities

• Provide B2B customer support via phone, email and chat.
• Assist business clients with platform and account questions.
• Investigate technical and operational issues and provide solutions.
• Verify account-holder details per procedures.
• Maintain accurate records and comply with internal policies.
• Deliver professional, customer-focused service.

Skills

Customer support

Communication

Problem solving

Teamwork

Education

Marketing-related degree (advantage)

Job description

Cross Border Talents is hiring a Spanish-speaking Customer Support Agent for B2B support on a digital payments and business technology platform. You will handle Spanish and English inquiries, troubleshoot issues, and ensure accurate account records while delivering customer-focused service.

The role requires rotating 24/7 shifts, including nights, on-site in Lisbon, Portugal. Prior experience in AdTech and paid campaigns is advantageous; a marketing-related degree is a plus.