B2B Spanish-speaking Support Agent — Payments Platform
Cross Border Talents
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Descrizione del lavoro
Cross Border Talents is seeking a Spanish-speaking Customer Support Agent to assist business customers using a digital payments and business technology platform. The role covers B2B customer service, account and service inquiries, and troubleshooting issues in Spanish and English.
On-site in Lisbon, Portugal, with rotating 24/7 shifts including nights. Support is provided via phone, email and chat, focusing on platform use, account questions and problem resolution while maintaining records and
Competenze
- B2B customer support experience in AdTech preferred.
- Proficient in Spanish and English.
- Experience in paid campaign management and digital marketing.
- Willingness to work 24/7 rotating shifts, including nights.
- On-site in Lisbon, Portugal.
Mansioni
- Provide B2B customer support via phone, email and chat.
- Assist business clients with platform and service questions.
- Investigate and resolve technical or operational issues.
- Verify account-holder details per procedures.
- Maintain records and comply with policies.
- Deliver professional, customer-focused service.
Conoscenze
Formazione
Descrizione del lavoro
Cross Border Talents is seeking a Spanish-speaking Customer Support Agent to assist business customers using a digital payments and business technology platform. The role covers B2B customer service, account and service inquiries, and troubleshooting issues in Spanish and English.
On-site in Lisbon, Portugal, with rotating 24/7 shifts including nights. Support is provided via phone, email and chat, focusing on platform use, account questions and problem resolution while maintaining records and
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