Spanish-Speaking B2B Support Agent – Payments Platform
Cross Border Talents
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Benefits offered by this job
Job summary
Cross Border Talents is seeking a Spanish-speaking Customer Support Agent for B2B support in a digital payments and business tech platform. You will handle inquiries in Spanish and English, assist with accounts, and troubleshoot issues on a rotating 24/7 schedule on-site in Lisbon.
The role requires strong communication and customer-service skills, experience in AdTech or digital marketing, and availability for night shifts. On-site work with meal allowance and bonus considerations are included.
Qualifications
- Provide B2B customer support through phone, email and chat.
- Assist business clients with platform, account and service questions.
- Investigate issues and provide effective solutions.
- Verify account-holder details per procedures.
Responsibilities
- Provide B2B customer support via phone, email and chat.
- Assist clients with platform, account and service questions.
- Investigate technical/operational issues and resolve.
- Verify account details per procedures.
- Maintain accurate records and comply with policies.
- Deliver professional, customer-focused service.
- Maintain strong communication with customers.
Skills
Education
Job description
Cross Border Talents is seeking a Spanish-speaking Customer Support Agent for B2B support in a digital payments and business tech platform. You will handle inquiries in Spanish and English, assist with accounts, and troubleshoot issues on a rotating 24/7 schedule on-site in Lisbon.
The role requires strong communication and customer-service skills, experience in AdTech or digital marketing, and availability for night shifts. On-site work with meal allowance and bonus considerations are included.
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