Spanish B2B Support Agent for Payments Platform - Lisbon

Cross Border Talents; Sintra; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Meal allowance

Complexity bonus

Marketing degree advantage

Job summary

Cross Border Talents is seeking a Spanish-speaking Customer Support Agent for a B2B platform, delivering support via phone, email, or chat in Spanish and English. The role involves handling account questions, troubleshooting functional issues, and ensuring accurate records while adhering to internal policies.

Applicants should have AdTech and digital marketing exposure, with experience in paid campaigns. The position requires rotating 24/7 shifts, including nights, and on-site work in Lisbon,

Qualifications

• B2B customer support experience preferred.
• Experience in AdTech and digital marketing.
• Paid campaign management experience preferred.
• Availability for rotating 24/7 shifts including nights.
• Fluent Spanish and English required.
• Strong communication and customer-service skills.
• Familiarity with social media platforms and basic digital advertising.

Responsibilities

• Provide B2B customer support through phone, email and/or chat.
• Assist business clients with platform, account and service-related questions.
• Investigate technical and operational issues and provide effective solutions.
• Verify account-holder details in accordance with established procedures.
• Maintain accurate records and comply with internal policies and applicable requirements.
• Deliver professional, customer-focused service.
• Fluent Spanish and English.
• Previous experience in paid campaign management.
• Experience in digital marketing and customer service/contact centre operations in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.
• Strong communication and customer-service skills.
• Availability for rotating 24/7 shifts, including nights.

Skills

Fluent Spanish

Fluent English

B2B Support

AdTech Experience

Digital Marketing

Education

Marketing-related degree

Job description

Cross Border Talents is seeking a Spanish-speaking Customer Support Agent for a B2B platform, delivering support via phone, email, or chat in Spanish and English. The role involves handling account questions, troubleshooting functional issues, and ensuring accurate records while adhering to internal policies.

Applicants should have AdTech and digital marketing exposure, with experience in paid campaigns. The position requires rotating 24/7 shifts, including nights, and on-site work in Lisbon,