Spanish B2B Support Specialist – Payments Platform

Cross Border Talents; Loures; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Meal allowance

Complexity bonus

Job summary

Cross Border Talents is hiring a Spanish-speaking Customer Support Agent to assist business clients on a digital payments and business technology platform. You will handle B2B inquiries, troubleshoot issues, verify details, and maintain records while delivering professional, customer-focused service.

Fluent in Spanish and English with strong communication skills is required. The role is on-site in Lisbon and operates on rotating 24/7 shifts, including nights, with meal and bonus incentives.

Qualifications

• Fluent Spanish and English.
• Strong communication and customer-service skills.
• Availability for rotating 24/7 shifts, including nights.

Responsibilities

• Provide B2B customer support via phone, email and chat.
• Assist business clients with platform, account and service questions.
• Investigate technical and operational issues and provide effective solutions.
• Verify account-holder details per procedures.
• Maintain accurate records and comply with policies.
• Deliver professional, customer-focused service.

Skills

Spanish

English

Communication

Customer service

Job description

Cross Border Talents is hiring a Spanish-speaking Customer Support Agent to assist business clients on a digital payments and business technology platform. You will handle B2B inquiries, troubleshoot issues, verify details, and maintain records while delivering professional, customer-focused service.

Fluent in Spanish and English with strong communication skills is required. The role is on-site in Lisbon and operates on rotating 24/7 shifts, including nights, with meal and bonus incentives.