Spanish B2B Support Agent for Payments Platform (Lisbon)

Cross Border Talents; Barreiro; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

€7.63 net meal allowance per working日

€65 complexity bonus

Marketing-related degree is an advant

Job summary

Cross Border Talents is seeking a Spanish-speaking Customer Support Agent to assist business clients using a digital payments and business technology platform. You will handle B2B inquiries in Spanish and English, troubleshoot issues, verify details, and maintain records from Lisbon-based on-site operations.

The role requires 24/7 rotating shifts including nights, with a focus on high-quality customer service. A Marketing-related degree is an advantage, and several benefits apply.

Qualifications

• Fluent in Spanish and English.
• Experience in paid campaign management.
• Experience in digital marketing and customer service in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.

Responsibilities

• Provide B2B customer support via phone, email, and chat.
• Assist business clients with platform, account and service questions.
• Investigate technical and operational issues and provide solutions.
• Verify account-holder details per procedures.
• Maintain accurate records and comply with policies.
• Deliver professional, customer-focused service.

Skills

B2B support

Digital marketing

Customer service

Social media familiarity

Communication skills

Education

Marketing-related degree optional

Tools

AdTech platforms

Social media tools

Job description

Cross Border Talents is seeking a Spanish-speaking Customer Support Agent to assist business clients using a digital payments and business technology platform. You will handle B2B inquiries in Spanish and English, troubleshoot issues, verify details, and maintain records from Lisbon-based on-site operations.

The role requires 24/7 rotating shifts including nights, with a focus on high-quality customer service. A Marketing-related degree is an advantage, and several benefits apply.