B2B Spanish Support Agent – Payments Platform (Lisbon)

Cross Border Talents; Costa da Caparica; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Meal allowance

Complexity bonus

Marketing degree advantage

Job summary

Cross Border Talents is seeking a Spanish-speaking Customer Support Agent to assist business clients using a digital payments and business technology platform. The role covers B2B service inquiries in Spanish and English, with responsibilities spanning account questions, troubleshooting, and maintaining records.

You will handle phone, email and chat support, verify details per procedures and deliver a professional, customer-focused service in a fast-paced AdTech environment.

Qualifications

• Provides B2B customer support via phone, email and chat
• Assists business clients with platform, account and service questions
• Investigates technical/operational issues and provides solutions
• Verifies account-holder details per procedures
• Maintains records and adheres to internal policies
• Delivers professional, customer-focused service

Responsibilities

• Provide B2B customer support through phone, email and/or chat.
• Assist business clients with platform, account and service-related questions.
• Investigate technical and operational issues and provide effective solutions.
• Verify account-holder details in accordance with established procedures.
• Maintain accurate records and comply with internal policies.
• Deliver professional, customer-focused service.

Skills

Spanish (fluency)

English (fluency)

Communication

Customer service

24/7 shifts availability

Paid campaign management

Digital marketing

AdTech experience

Social media familiarity

Digital advertising basics

Education

Marketing-related degree

Job description

Cross Border Talents is seeking a Spanish-speaking Customer Support Agent to assist business clients using a digital payments and business technology platform. The role covers B2B service inquiries in Spanish and English, with responsibilities spanning account questions, troubleshooting, and maintaining records.

You will handle phone, email and chat support, verify details per procedures and deliver a professional, customer-focused service in a fast-paced AdTech environment.