Spanish-Language Customer Care Associate – Retail

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Performance bonus opportunity

Weekday-only schedule

Multicultural work environment

Practical experience to grow your CSR

Job summary

Cross Border Talents in Lisbon is hiring a customer care associate for a retail support team. You will be the first point of contact for Spanish-speaking customers, ensuring they feel heard and well supported.

This on-site, full-time role runs Monday to Friday from 08:00 to 17:00. Fluency in Spanish, clear communication, and patience are essential to provide practical solutions and high-quality service. A weekday-only schedule and a multicultural environment are offered.

Qualifications

• Fluent or native-level Spanish required.
• Friendly, clear communication style.
• Patience and problem-solving attitude.
• Residing in Lisbon, Portugal.
• Availability for on-site work, Monday to Friday.

Responsibilities

• Handle customer inquiries in Spanish with clarity and care.
• Work through issues and find practical solutions.
• Follow internal procedures to deliver consistent, high-quality service.

Skills

Spanish language

Customer service

Communication

Patience

Job description

Lisbon, Portugal | On-site, Full-Time | Monday to Friday, 08:00–17:00

About the Role

Do you enjoy helping people and speak Spanish fluently? We are hiring a customer care associate for a retail support team in Lisbon. You will be the first point of contact for Spanish-speaking customers, making sure they feel heard and well supported.

Key Responsibilities

• Handle customer inquiries in Spanish with clarity and care
• Work through issues and find practical solutions
• Follow internal procedures to deliver consistent, high-quality service

Requirements

• Fluent or native-level Spanish
• Friendly, clear communication style
• Patience and a problem-solving attitude
• Residing in Lisbon, Portugal
• Availability for on-site work, Monday to Friday

Benefits and Perks

• Performance bonus opportunity
• Weekday-only schedule, with evenings and weekends free
• International, multicultural work environment
• Practical experience to grow your customer service career

Important Information

Applications are accepted only from candidates who already live in Lisbon. No relocation support is available.