Spanish-Speaking Retail Customer Support – Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Bonus opportunities

Full-time hours

International environment

Career development

Job summary

Cross Border Talents in Lisbon is seeking a customer-focused professional to join our retail support team. You will respond in Spanish, assist retail customers, and help resolve issues with a friendly, solution-oriented approach.

This on-site, full-time role runs Monday to Friday from 08:00 to 17:00. You will work in an international environment and have opportunities to grow your customer service career while benefiting from performance-based bonus opportunities.

Qualifications

• Fluent/native-level Spanish proficiency.
• Good interpersonal and communication abilities.
• Helpful, patient, and solution-oriented mindset.

Responsibilities

• Serve as a point of contact for retail customers seeking assistance.
• Respond to customer questions and provide relevant information in Spanish.
• Help resolve issues while maintaining a professional and friendly approach.
• Follow internal guidelines to ensure a consistent customer experience.

Skills

Spanish fluency

Interpersonal skills

Problem solving

Job description

Location: Lisbon, Portugal
Work Arrangement: On-site, full-time
Working Hours: Monday to Friday, 08:00 – 17:00

About the Opportunity

Are you fluent in Spanish and enjoy assisting people? We are looking for a customer-focused professional to join a retail customer support team in Lisbon. This role offers the chance to work in an international setting, develop your customer support skills, and build your experience in a customer-focused environment.

Your Responsibilities

• Serve as a point of contact for retail customers seeking assistance
• Respond to customer questions and provide relevant information in Spanish
• Help resolve issues while maintaining a professional and friendly approach
• Follow internal guidelines to ensure a consistent customer experience

Who We're Looking For

• Fluent/native-level Spanish proficiency
• Good interpersonal and communication abilities
• A helpful, patient, and solution-oriented mindset
• Current residence in Lisbon, Portugal
• Availability to work on-site, Monday to Friday

What You Can Expect

• Performance-related bonus opportunities
• Full-time, stable working hours (Monday to Friday)
• Experience in an international work environment
• Opportunities to develop your customer service career

Important:

This position is open to candidates already living in Lisbon. Relocation support is not available.