Spanish-Language Customer Care Associate – Retail | Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Performance bonus

Weekday schedule (Mon-Fri)

Multicultural environment

Career growth opportunities

Job summary

Cross Border Talents in Lisbon is hiring a Customer Care Associate for our retail support team. You will be the first point of contact for Spanish-speaking customers, ensuring they feel heard and well supported.

This on-site, full-time role requires residence in Lisbon and fluency in Spanish. You'll work Monday to Friday, 08:00–17:00, in a multicultural environment that values service quality and practical problem solving.

Qualifications

• Fluent or native-level Spanish is required.
• Friendly, clear communication style.
• Patience and a problem-solving attitude.

Responsibilities

• Handle customer inquiries in Spanish with clarity and care
• Work through issues and find practical solutions
• Follow internal procedures to deliver consistent, high-quality service

Skills

Spanish fluency

Friendly communication

Patience and problem solving

Lisbon resident

Job description

Lisbon, Portugal | On-site, Full-Time | Monday to Friday, 08:00–17:00

About the Role

Do you enjoy helping people and speak Spanish fluently? We are hiring a customer care associate for a retail support team in Lisbon. You will be the first point of contact for Spanish-speaking customers, making sure they feel heard and well supported.

Key Responsibilities

• Handle customer inquiries in Spanish with clarity and care
• Work through issues and find practical solutions
• Follow internal procedures to deliver consistent, high-quality service

Requirements

• Fluent or native-level Spanish
• Friendly, clear communication style
• Patience and a problem-solving attitude
• Residing in Lisbon, Portugal
• Availability for on-site work, Monday to Friday

Benefits and Perks

• Performance bonus opportunity
• Weekday-only schedule, with evenings and weekends free
• International, multicultural work environment
• Practical experience to grow your customer service career

Important Information

Applications are accepted only from candidates who already live in Lisbon. No relocation support is available.