Retail Customer Support Advisor – Full-Time (Spanish-Speaking)

Cross Border Talents; Lisboa; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Base salary €950/month

Performance bonus up to €150

Meal allowance €7 per working day

Job summary

Cross Border Talents in Lisbon, Portugal is seeking Spanish-speaking Retail Customer Support Advisors who enjoy helping people and delivering a positive customer experience. You will respond to customer enquiries in Spanish, provide information on products and orders, resolve issues professionally, and work with the team to achieve high customer-satisfaction targets while following company procedures.

The role is full-time, Monday to Friday 08:00–17:00, with a base salary and meal allowance as

Qualifications

• Fluency in Spanish at C2 level (written and spoken).
• Strong communication and interpersonal skills.

Responsibilities

• Respond to customer enquiries in Spanish through designated channels.
• Provide information regarding products, orders, and customer requests.
• Handle questions, concerns, and complaints professionally.

Skills

Spanish Fluency (C2)

Customer service

Communication

Problem solving

Attention to detail

Job description

Location: Lisbon, Portugal
Language Required: Spanish
Start Date: 2 November 2026
Employment Type: Full-Time
Work Schedule: Monday to Friday, 08:00–17:00
Base Salary: €950 per month
Performance Bonus: Up to €150
Additional Benefit: €7 meal allowance per working day
Relocation Support: Not provided – local candidates only

About the Role

We are looking for Spanish-speaking Retail Customer Support Advisors to join our team in Lisbon, Portugal. The ideal candidates will be passionate about customer service, enjoy communicating with people, and be committed to delivering a positive customer experience.

In this role, you will assist customers with retail-related enquiries, provide accurate information, and help resolve issues efficiently while maintaining high service standards.

Key Responsibilities

• Respond to customer enquiries in Spanish through the designated communication channels.
• Provide information and assistance regarding retail products, orders, and customer requests.
• Handle customer questions, concerns, and complaints professionally.
• Identify customer needs and provide appropriate solutions.
• Ensure a positive and professional customer experience.
• Follow company procedures and maintain quality standards.
• Record customer interactions and update relevant information accurately.
• Work collaboratively with team members to achieve customer satisfaction and performance targets.

Requirements

• Fluency in Spanish C2, both written and spoken.
• Good communication and interpersonal skills.
• A customer-focused attitude with strong problem-solving abilities.
• Ability to manage customer enquiries professionally and efficiently.
• Good organisational skills and attention to detail.