Spanish & Galician Customer Care Specialist — Lisbon

Tavrion Dynamics; Braga; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation option available

Job summary

Tavrion Dynamics in Lisbon, Portugal, is seeking Customer Care Specialists fluent in Spanish and Galician to support a global streaming platform. You will be the first point of contact handling accounts, subscriptions, payments, and technical queries.

The role requires Spanish and Galician at C1/C2 and English at least B1, with a rotating 8-hour shift schedule. Benefits include health insurance, flight reimbursement, language classes, and company accommodation options.

Qualifications

• Fluent in Spanish and Galician (C1/C2 level).
• English communication skills at least B1.
• Previous customer service experience is a plus.
• Comfortable with digital platforms and technology.

Responsibilities

• Provide customer support in Spanish & Galician via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Fluent Spanish

Fluent Galician

English (B1)

Customer service experience

Job description

Tavrion Dynamics in Lisbon, Portugal, is seeking Customer Care Specialists fluent in Spanish and Galician to support a global streaming platform. You will be the first point of contact handling accounts, subscriptions, payments, and technical queries.

The role requires Spanish and Galician at C1/C2 and English at least B1, with a rotating 8-hour shift schedule. Benefits include health insurance, flight reimbursement, language classes, and company accommodation options.