Bilingual Spanish & Galician Support Specialist — Lisbon

Cross Border Talents; Braga; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Health insurance

Free Portuguese language classes

Accommodation option

Job summary

Cross Border Talents in Lisbon is seeking Customer Care Specialists to support a leading global streaming platform. You will handle account, subscription and technical queries in Spanish and Galician, ensuring a friendly, professional customer experience across channels.

Fluency in Spanish and Galician (C1/C2) and good English (B1) are required. The role offers a 12-month contract, 40-hour weeks, rotating shifts, with flight reimbursement, health insurance and free Portuguese language classes.

Qualifications

• Fluent in Spanish and Galician (C1/C2).
• Good English communication skills (B1).
• Previous customer service experience is a plus.
• Excellent communication and problem-solving abilities.
• Comfortable using digital platforms and technology.

Responsibilities

• Provide customer support in Spanish & Galician via phone, email and digital channels.
• Assist customers with account, subscription, billing and technical enquiries.
• Troubleshoot issues and provide clear, effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Spanish & Galician

English

Customer service

Communication

Problem-solving

Digital platforms

Job description

Cross Border Talents in Lisbon is seeking Customer Care Specialists to support a leading global streaming platform. You will handle account, subscription and technical queries in Spanish and Galician, ensuring a friendly, professional customer experience across channels.

Fluency in Spanish and Galician (C1/C2) and good English (B1) are required. The role offers a 12-month contract, 40-hour weeks, rotating shifts, with flight reimbursement, health insurance and free Portuguese language classes.